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The Particular gamer experienced expressed frustration together with the lack associated with reaction from typically the online casino in add-on to had picked in buy to self-exclude. We All were incapable to end up being in a position to help more as the participant had required typically the complaint to become shut down. The Particular gamer coming from Italia won 301 euros and required a drawback following adding two hundred euros. They Will got supplied all typically the requested documents, yet the particular casino held requesting for a photo of a card along with a name that will wasn’t published about their Postepay Development cards.
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This Individual questioned the casino’s methods regarding typically the treatment associated with his earnings. The Problems Group attempted to clarify typically the situation and requested additional information from the particular participant, but due to become capable to a lack regarding reply, the particular complaint had been shut down at that time. The Particular participant maintained typically the choice to reopen typically the complaint inside the upcoming if preferred.
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Typically The Complaints Group got facilitated connection together with typically the casino, which usually confirmed that the particular postponed withdrawal had been highly processed successfully. The Particular gamer got considering that obtained all pending repayments plus had requested additional withdrawals, but had portrayed dissatisfaction together with the particular online casino’s customer support plus account administration. Typically The complaint was designated as resolved, in addition to typically the player had been motivated in order to achieve out there regarding upcoming concerns.
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